SCTS Annual Meeting 2022: Case study

By Angie Harms |

November 29, 2022

The Society for Cardiothoracic Surgery (SCTS) is the representative body for cardiothoracic surgery in Great Britain and Ireland. The organisation’s primary purpose is to continuously improve the quality of the cardiothoracic healthcare delivered to patients by promoting scientific advancement and knowledge sharing within the field.

SCTS has been a valued Shocklogic client for several years. You can read our previous case study on our support of their 2021 Virtual Annual Meeting here

The SCTS Annual Meeting 2022 was a hybrid event that took place from 8-10 May at the ICC Belfast and online. It brought together hundreds of surgeons and medical professionals from across the globe for an industry exhibition, keynote talks from international speakers, abstract presentations and more.

Out of 1135 total registrations, 884 delegates attended the conference. Of these, 713 (81%) attended the onsite event in Belfast while 171 (19%) attended remotely.

From registration to post-event support, SCTS took advantage of Shocklogic’s full range of products and services to deliver both the onsite and virtual components of the conference. Five Shocklogic team members travelled to Belfast to provide comprehensive onsite support, while a separate dedicated team supported the virtual side of the event remotely.

Here is a detailed breakdown of the solutions we provided for the SCTS 2022 Annual Meeting: 


  • Registration management software 
  • Registration form set up 
  • Payment gateway integration
  • Registration support
  • Integration with SCTS membership system
  • Processing of 1135 registrations for SCTS members and non-members, with 6 professional registration categories
  • Joining instructions for attendees, speakers, and chairs

Abstract management

  • Abstract management software
  • Profile area for all scientific roles with a single point of entry for all needs
  • Extensive communication with and support for presenters from abstract acceptance email to certificate of presentation


  • Programme management software
  • Importing of all sessions/presentations and faculty members to the system, including updates and changes 
  • Sending of relevant emails to all presenters
  • Assigning of all speakers and chairs to their relevant sessions
  • Rehearsals for virtual speakers and chairs

Hybrid event consultancy

  • Liaison with venue and AV supplier
  • Identification of virtual platform tools that would meet the event’s specific needs
  • Pre-onsite testing and rehearsals with the AV supplier
  • Support for multiple video streams
  • Video editing

Virtual platform

  • A bespoke designed 3D virtual platform including a second lobby area to access individual meeting roomsAn additional bespoke meeting room for ‘Industry webinars’
  • Fully featured interactive programme
    • Intuitive display of 8 parallel sessions by room and by date
    • Abstract body images along with bios and photos of faculty members
  • Faculty page including bios, photos, and direct session links 
  • Customised FAQ section 
  • Design and implementation of a scavenger hunt feature
  • Help desk and live support area 
  • Sponsor/exhibitor information

Mobile app

  • The mobile app we delivered for this event included the following modules:
    • Programme: All talks and sessions organised by day, topic, session type, room
    • Speakers: Bios, photos, country, talk/session descriptions
    • Exhibitors: Exhibitor information, contact details, and floor plan
    • Q&A
    • Networking
    • Scavenger hunt
    • Abstract presenters
    • General information
    • Push notifications
    • Conference news
    • Visit Belfast
    • About SCTS

Exhibitor lead retrieval

  • Leadlogic lead retrieval mobile app
  • Management of lead retrievals and licence hire
  • Guidance for exhibitors on making the best use of Leadlogic
  • Data reports

Pre-event support

  • Creation of intro slides for live sessions
  • Creation of badge template 
  • Creation of e-ticket template and joining instructions
  • Pre-printing of badges for speakers and exhibitors
  • Sending and monitoring e-tickets and joining instructions
  • Liaison with badge supplier and ordering of physical badges

Live-online virtual event support

  • Runsheet: Minute-to-minute management of the live-online event and all sessions
  • Dedicated support team: 2 staff members in every virtual session at any given time; 1 staff member in charge of support, login chat, and helpdesk; 1 coordinator
  • Coordination with live sessions onsite during event

Onsite support

  • Setup of registration/self-registration areas prior to event
  • Crowd management
  • Point of contact for delegate queries and technical enquiries by congress staff
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Post-event support

  • Certificates of attendance and certificates for abstract/poster presenters
  • Continued on-demand access to platform
  • Preparation/editing of all session videos for on-demand access
  • Uploading of videos to the event’s YouTube channel
  • Follow-up on relevant queries, questions, and reporting

Both the client and the Shocklogic team were thrilled with the success of this complex, large-scale, hybrid event. We received enthusiastic feedback from everyone involved, and the SCTS team was especially impressed with the speed and efficiency of the onsite registration process.

We have already signed on to support SCTS’s next annual meeting, which will be held in March of 2023 at the ICC Birmingham, and look forward to continuing our wonderful relationship with this organisation.