Shocklogic’s values are the heart and soul of the company. They are built into every aspect of our products and services, and they ensure that we never lose sight of why we do what we do. 

This blog series offers a detailed exploration of Shocklogic’s core values. In our last blog, we looked at our value, 360 Degrees of Care, and how focusing on self-care is an important starting point to creating an environment in which we are better able to help others. 

In many ways, our value, Be Kinder Than Necessary, is an extension of this. It is about approaching every interaction with empathy and compassion, understanding that everyone we come across is fighting their own battle, and that we should always strive to put ourselves in their shoes.

Empathy is the ability to understand and share the feelings of another person. It’s about seeing things from their perspective and acknowledging their experiences. When we approach interactions with empathy, we are more likely to connect with people on a deeper level and are then able to build stronger relationships.

Compassion is the desire to alleviate someone’s suffering. It’s about taking action to help others and to show them that we care. When we approach our interactions with compassion, we are more likely to create positive change in the world around us.

However, it’s important to recognise that acting with empathy and compassion isn’t always easy, and it often requires a conscious effort. We all have our own biases and are all capable of making assumptions too readily. It’s worth remembering that it can be difficult to truly understand what someone else is going through. That’s why it’s important to approach every interaction with an open mind and a willingness to listen and learn.

A way to practise empathy and compassion is to recognise that everybody has a different perspective and a different reality. We should strive to understand where someone else is coming from, but we should also acknowledge that we can never really know what someone else is going through. We can’t assume that what works for us will be the best solution for someone else, or that our experiences are universal.

Another way is to remember that everyone we come across is fighting their own battle, whether it’s a personal struggle, a health issue, or a difficult situation at home. When we approach our interactions with this in mind, being kinder than necessary should start to become instinctive.

Ultimately, “Be Kinder than Necessary” is a value which can help create a culture that prioritises empathy and compassion. When we approach our interactions with kindness, we create a more positive and supportive environment for everyone. So remember, be kinder than necessary, you never know what impact your kindness might have.

Next, we will examine how we incorporate Pareto’s Law into our company values. This value focuses on using our time more efficiently and effectively to achieve our goals, while also emphasising the importance of prioritising tasks.